Q: How can I pay my order?
A: We support paypal paymeng. If you have paypal account, you can use paypal directly, you can use paypal directly.
Paypal support pay in 4, you can use pay in 4 if you have paypal account and authorized by paypal. More about pay in 4.
Q: When will it be shipped and how long does it usually take to arrive?
A: We will ship ASPS after payment, usually shipped within 24 hours by Fedex/UPS/DHL, express shipping will arrive in 3-4 working days(USA, other maybe 3-7 working days), you will get notification after shipped.
|Destination||Time of Arrival|
|America/Canada||3-5 Working Days|
|Europe/Australia||3-7 Working Days|
|Africa/South America||5-7 Working Days|
Note: We do not accept PO.Box, because this is only for slow packages. and also Please fill in the correct address and phone number, otherwise, the courier will not be able to send.
Q: How to modify or cancel my order?
A: If you want modify the order detail or shipping address, please contact us within 24hours via Email (Before Shipped), all content will not be modified after shipment.
If you need to cancel your order, please contact us before shipping, otherwise, the order cannot be easily cancelled .
Q: How can I return my order?
A: Customer satisfaction is always our top priority. Our dedicated quality and quality assurance team will inspect your items before shipment.
If you are not satisfied with your purchase, be sure to contact us by Email first, We will be happy to arrange an exchange or refund for you.
If you don't need your order or place wrong order or want other length, you need pay return charge 20 USD.
If you received wrong order, we will replace the item for you for free.
Unauthorized returns will not be accepted. All items must be returned unbranded, unwashed, original lace (uncut), original curled pattern (undisturbed), and still accompanied by original packaging and gifts.
Q:Is it possible to customize the wig circumference size?
A: Our wig circumference is 22.5 inches medium size with adjustment strap, suitable for most people.
If you want bigger wig size, if it need customized and about 2-10 days, an additional $20 custom fee is also required.